Transport systems face tremendous challenges due to a change in the demand for freight transport services. That change mainly results from growing flows of freight. The challenge is not related to a merely quantitative increase in freight flows, but to the need for a more customised and service-oriented logistics. The increase in flexibility underlines the need for collaboration and a more complex integration of terminals (Rodrigue et al. 2009). The possibility to compare the service level and the operational procedures at terminals would allow hubs to efficiently collaborate, and hub customers to select their transshipment routes according to their preferences. Benchmarking is known as an effective method to inform different stakeholder groups about complex systems.
HubHarmony will develop a benchmark to evaluate the harmonization level of operational procedures and service offers at inland multimodal hubs. It will create a clear evaluation methodology to support future harmonization efforts. HubHarmony aims to draw the picture of hub development and considers impacts on a hub’s sustainability and dynamics triggered by new services.